Refund policy

Julibelle Books Return & Refund Policy

Personalized Items
Because every book we create is custom-made and personalized specifically for your child, we cannot accept returns, exchanges, or offer refunds for change of mind or for customer errors (such as typos made during the ordering process). All custom sales are final.

Damaged or Defective Items
We want your book to be perfect! If your order arrives damaged, defective, or contains a printing error, we will gladly send a replacement at no cost to you.

How to Request a Replacement:

Contact us within 14 days of receiving your order.

Include your order number and a clear photo showing the damage or defect.

We will review the issue and immediately process a replacement book for you. You do not need to mail the damaged item back to us.